Your Privacy Is Our Priority

1. Introduction and Purpose

ozwin365 is a trusted online gaming and betting platform. We place the highest importance on our users' privacy. This Privacy Policy ("Policy") explains what information we collect, why we collect it, how it is used, and what your rights are.

This policy applies to the ozwin365 website, mobile application, and all related digital services. It is helpful to read this policy alongside our overall terms of service — for more details, please read the Terms and Conditions page.

We reserve the right to change or update this policy. For significant changes, we will post a notice on the website or inform you by registered email. Continued use of the service after any changes means you have accepted the updated policy.

2. Information We Collect

ozwin365 collects specific information to operate its services and keep user accounts secure. The types of information are described in detail below.

2.1 Information Provided at Registration

When you create an account at ozwin365, we collect the following information:

• Full name (as per national identity card)
• Date of birth (for age verification — minimum age 21)
• Email address
• Mobile number
• Preferred currency and language
• Password (stored in encrypted form)

2.2 Identity Verification Information (KYC)

We follow an identity verification process to ensure secure account management and prevent fraud. The following documents may be required for this process:

• National Identity Card (NID) or copy of passport
• Mobile banking account verification
• Proof of address document

2.3 Transaction Information

We record necessary transaction details during deposits, withdrawals, and other financial activities. This includes payment method details (bKash, Nagad, Rocket, Upay, or bank transfer), transaction amounts, and timestamps. This information is used for financial security and fraud prevention.

2.4 Automatically Collected Information

When you use the ozwin365 website or app, our system automatically collects certain information:

• IP address and device identifier information
• Browser type and version
• Website usage patterns and navigation information
• Login times and session information
• Information collected through cookies and similar tracking technologies

3. Purposes of Using Information

ozwin365 uses collected information only for specific and legitimate purposes. We never sell your information to third parties under any circumstances.

1. Account Management and Security: Information is used to keep your account active, verify logins, and prevent unauthorized access.
2. Service Delivery and Improvement: Information is used to run gaming, betting, and payment services smoothly and to improve the user experience.
3. Financial Transaction Processing: Information is used to complete deposits and withdrawals securely and to prevent financial fraud.
4. Customer Support: The support team is provided with the necessary information to resolve your issues or complaints quickly.
5. Legal Compliance: Information may be used to comply with applicable laws and regulations and to respond to legitimate requests from relevant authorities.
6. Communications and Notifications: Registered contact details are used to send important account-related information, promotional offers, and service updates.

4. Cookie Policy

The ozwin365 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve website functionality and user experience.

4.1 Types of Cookies

• Essential Cookies: These cookies are necessary for the website to function properly — for example, to maintain login sessions.
• Functional Cookies: Used to remember your preferred language, currency, and other settings.
• Analytical Cookies: Used to monitor website usage and improve services.

Most browsers offer the option to disable cookies. However, disabling cookies may cause some website features to not work properly.

5. Disclosure of Information and Third Parties

ozwin365 may share users' personal information with third parties only in the following limited circumstances:

• Payment Processors: bKash, Nagad, Rocket, Upay, and bank transfer service providers receive the information necessary to complete transactions.
• Technology Service Providers: Contracted partners providing server hosting, security, and technology services may receive necessary information, and they are bound to follow the same privacy standards.
• Legal Authorities: Information may be provided to law enforcement agencies in compliance with valid court orders, investigations, or government directives.
• Fraud Prevention: If fraud or money laundering is suspected, relevant authorities may be informed.

Except for the above, we do not sell or transfer your information to any advertisers or marketing companies.

6. Data Security Measures

ozwin365 applies multiple layers of security to protect your personal and financial information:

• SSL Encryption: All data transmitted through our website and app is secured via SSL (Secure Socket Layer) encryption.
• Data Storage Security: Stored data is kept in encrypted databases and only authorized staff can access the information they need.
• Two-Factor Verification (OTP): OTP-based verification may apply to sensitive operations.
• Security Monitoring: Our systems are continuously monitored to detect suspicious activity.
• Staff Training: Staff who handle user data are trained in privacy policies and security procedures.

We acknowledge that complete security on the internet cannot be guaranteed. In the event of a security incident, we will act promptly and notify affected users where applicable.

7. Data Retention Period

ozwin365 retains user information only for as long as necessary or as required by legal obligations.

• All information is retained and regularly updated while an account is active.
• Financial transaction data may be retained for a legally defined period even after an account is closed or deactivated.
• Information related to ongoing legal disputes or investigations will be retained for the duration of those proceedings.
• After the defined retention period, information is securely deleted or anonymized.

8. User Rights

As a user of ozwin365, you have the following rights over your own information:

1. Right to Access: You may request to know what information we hold about you.
2. Right to Correction: If any of your personal information is incorrect, you may request that it be corrected.
3. Right to Deletion: In certain circumstances you may request that your information be deleted, although this may not be possible if legal obligations apply.
4. Right to Object to Processing: You may object to your information being processed for specific purposes.
5. Right to Data Portability: Under certain conditions, you may receive your information in a readily readable format.
6. Right to Opt Out of Marketing: If you do not wish to receive promotional communications, you may request to stop them at any time.

To exercise any of the above rights, please contact our support team. We will consider your request with the highest priority after appropriate verification.

9. Protection of Minors

All services of ozwin365 are intended solely for persons aged 21 or above. We do not knowingly collect information from minors or allow them to create accounts.

If we become aware that a minor is using our services, we will immediately suspend the relevant account and delete any information collected. To learn more about responsible gaming, please visit our Responsible Gaming page.

10. Third-Party Links and Services

The ozwin365 website or app may at times interact with third-party platforms — such as game providers (Evolution, Pragmatic Play Live, JILI, PG Soft) and payment gateways. These third parties have their own privacy policies and are responsible for their own data collection and usage practices.

Before sharing information with third parties, we ensure they follow adequate data protection standards. However, ozwin365 is not responsible for the privacy practices of third parties.

11. Policy Changes

We reserve the right to change this privacy policy at any time. For significant changes, a notice will be posted on the website and sent to the registered email address. The "Last Updated" date at the top of the policy always indicates the most recent version.

To read all the rules and terms of our services in one place, please visit the About Us and Terms and Conditions pages.

12. Contact

If you have any questions, complaints, or information-related requests regarding this privacy policy, please contact us through the channels below. Our support team is available in both Bengali and English, seven days a week, 24 hours a day.